Sojo88 Privacy Policy — How We Handle Your Data

1 Introduction

Sojo88 ("the Platform," "we," "us," "our") operates the online gaming and sports betting platform accessible at sojo88.vip. In the course of providing this service to players in Pakistan and elsewhere, we necessarily collect and process certain personal information.

This Privacy Policy describes what personal data we collect, the purposes for which it is used, with whom it may be shared, how long it is retained, and the rights you hold as the person the data relates to. This policy applies to all players who register on Sojo88, all visitors to the website, and all users of any Sojo88 mobile application.

This Privacy Policy should be read alongside the Terms and Conditions which govern your overall use of the platform. Both documents together constitute the full agreement between you and Sojo88 regarding your account.

2 Personal Data We Collect

Sojo88 collects personal data in the following categories:

We do not collect sensitive personal data such as racial or ethnic origin, religious beliefs, or health data unless specifically required for responsible gaming compliance purposes and only with your explicit consent.

3 How We Collect Your Data

Personal data is collected through the following means:

• Directly from you: When you register an account, complete identity verification, make a deposit or withdrawal, contact customer support, or update your account settings
• Automatically: Through cookies, tracking pixels, and server logs when you visit sojo88.vip or use the Sojo88 Android app — this includes your IP address, device identifiers, and browsing behaviour on the platform
• From payment providers: When transactions are processed via JazzCash, Easypaisa, Raast, bank transfer, or card payment, the relevant payment provider shares transaction confirmation details with us
• From identity verification services: Where third-party identity verification is used to confirm your name, age, or document authenticity, those services share the verification result with us

4 Why We Use Your Personal Data

Sojo88 uses the personal data it collects for the following specific purposes:

• Account management: Creating, maintaining, and managing your player account, including login authentication and account security
• Payment processing: Handling deposits and withdrawals in PKR, verifying payment source, and maintaining transaction records
• Identity and age verification: Confirming that you meet the minimum age requirement of 18 and that your account details are accurate
• Customer support: Responding to queries, resolving account issues, and maintaining records of support interactions
• Platform security: Detecting and preventing fraud, abuse, money laundering, and unauthorised account access
• Responsible gaming: Monitoring for signs of problem gambling behaviour, applying self-imposed limits, and maintaining exclusion records
• Legal compliance: Meeting record-keeping obligations and responding to lawful requests from authorities
• Platform improvement: Analysing aggregated usage data (not personal data) to improve the platform's performance, game offering, and user experience
• Marketing (with consent): Sending promotional emails, SMS, or app notifications about bonuses, new games, PSL promotions, and platform news — only where you have not opted out

5 Third-Party Data Sharing

Sojo88 does not sell personal data to third parties. We may share your data in the following limited circumstances:

• Payment processors: JazzCash, Easypaisa, Raast, banks, and card networks receive the minimum data required to process your transactions — typically name, account reference, and transaction amount in PKR
• Identity verification providers: Third-party verification services receive identity document data solely for the purpose of confirming your age and identity. They are contractually required to handle this data securely and use it for no other purpose
• Game providers: When you play games from providers such as PG Soft, Pragmatic Play, or Jili, your session data and bet history may be shared with those providers for game integrity and technical purposes
• Legal authorities: Where required by applicable law or a valid legal request, Sojo88 may disclose account and transaction data to regulatory bodies or law enforcement agencies
• Business transfers: In the unlikely event of a merger, acquisition, or business sale, player data may be transferred as part of that transaction, subject to equivalent privacy protections

All third-party service providers who handle your data on our behalf are subject to contractual data processing agreements requiring them to protect your data and use it only for the specified purpose.

6 Payment and Financial Data

Financial data receives additional protection at Sojo88 given its sensitivity. The following rules apply specifically to payment data:

• Full payment account credentials — such as complete card numbers or mobile wallet PINs — are never stored by Sojo88. Payment processing is handled by the relevant payment provider using their own secure infrastructure
• Sojo88 retains transaction records — amount, date, method, and status — as required for financial record-keeping and security monitoring
• PKR transaction histories are visible to you in your account dashboard and are retained in our systems for the period required by applicable law
• Withdrawal requests are matched against your registered payment details to prevent funds being sent to unverified accounts

7 Cookies and Tracking Technologies

Sojo88 uses cookies and similar tracking technologies on its website and app. Cookies are small data files stored on your device that help the platform function correctly and analyse usage patterns. The categories of cookies used include:

• Essential cookies: Required for core platform functionality — session management, login state, and security. These cannot be disabled without breaking platform functionality
• Performance cookies: Collect anonymised data about how the platform is used — which pages are visited most, where errors occur, how long sessions last. This data is aggregated and does not identify individual players
• Functional cookies: Remember your preferences such as language settings and notification preferences
• Marketing cookies: Used to deliver relevant promotional content based on your activity on the platform. These are only used where you have not opted out of marketing communications

You can manage cookie preferences through your browser settings. Note that disabling essential cookies may prevent some parts of the Sojo88 platform from working correctly.

8 How Long We Keep Your Data

Sojo88 retains personal data for different periods depending on the type of data and the reason it was collected:

• Account data: Retained for the duration of your active account, plus a minimum period after closure as required for legal compliance
• Transaction records: Financial transaction data in PKR is retained for a minimum of five years following the transaction date, in line with standard financial record-keeping requirements
• Identity verification records: Retained for the duration of the account and for a defined period after closure
• Support communications: Chat transcripts and support emails are retained for a period of two years from the date of the interaction
• Technical/log data: Server logs and session data are retained for security monitoring purposes for a period of up to twelve months
• Self-exclusion records: Responsible gaming records including self-exclusion are retained indefinitely to prevent re-registration during the exclusion period

When data is no longer required for any of the above purposes, it is securely deleted or anonymised.

9 How We Protect Your Data

Sojo88 applies technical and organisational security measures appropriate to the type and sensitivity of the data held. These measures include:

• Encryption of data in transit using TLS (Transport Layer Security) on all connections between your device and our servers
• Encrypted storage of sensitive account data at rest
• Role-based access controls — staff can only access personal data relevant to their specific job function
• Regular security assessments and monitoring of the platform for vulnerabilities
• Two-factor authentication options available to players for additional account security

While Sojo88 takes data security seriously and implements the above measures, no system is completely immune to security incidents. In the event of a data breach that affects your personal data, we will notify affected players as required.

10 Your Rights Over Your Personal Data

As the individual whose personal data is held, you have the following rights. To exercise any of these rights, contact Sojo88 customer support via live chat or the email address in the footer.

11 Minors and Underage Users

Sojo88 is a platform exclusively for adults aged 18 and above. The platform does not knowingly collect personal data from individuals under 18 years of age. Registration is prohibited for minors, and any account found to belong to a person under 18 will be closed immediately and all associated data handled in accordance with this policy.

If you believe that a minor has registered on Sojo88 using false information, please contact our support team immediately so that we can investigate and close the account.

If you share a device with younger family members, we recommend using parental control software to restrict access to sojo88.vip.

12 Changes to This Privacy Policy

Sojo88 may update this Privacy Policy from time to time to reflect changes in how we handle data, changes in legal requirements, or improvements to how clearly we explain our practices. When changes are made:

• The "Last Updated" date at the top of this page is revised
• Significant changes will be communicated to registered players via account notification or email where possible
• Continued use of the platform after the revised policy takes effect constitutes your acceptance of the updated terms

We recommend checking this page periodically if you are concerned about how your data is handled.

13 Contact Us About Privacy

If you have questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how Sojo88 has handled your personal information, please contact our support team via:

• Live Chat: Available 24/7 within the Sojo88 platform — the fastest way to get a response
• Email: The support email address is displayed in the footer of every page on sojo88.vip

We aim to respond to all data-related requests within a reasonable timeframe. For complex requests — such as a full data export — allow additional time for us to compile the information accurately.

For questions about responsible gaming tools rather than data privacy specifically, visit the Responsible Gaming page.